Terms of Use

Terms and condtions of use of the

EAST GATE MALL Website

General

Welcome to the website of EAST GATE MALL DOO import–export Skopje (hereinafter referred to as “EAST GATE MALL”).

Please read these Terms of Use carefully, as your use of our website implies your acceptance of them. Use of the website https://eastgatemall.mk/ (the “Website”) constitutes acceptance of these Terms of Use.

Please use the Website only if you agree with these Terms of Use.

EAST GATE MALL is the controller of the processing of all personal data collected through this Website, in accordance with the applicable personal data protection regulations. EAST GATE MALL respects your privacy.

EAST GATE MALL may use cookies for functionality, analytics, and marketing purposes, in accordance with the Cookie Policy, whereby personal data are processed solely in compliance with applicable personal data protection regulations.

EAST GATE MALL processes only the personal data that users voluntarily provide on the Website. Such data may include first name, last name, email address, date of birth, phone number, and similar information.

More detailed information on the processing of personal data is available in the EAST GATE MALL Privacy Policy.

The primary purpose of collecting this data is to provide the requested service/information to the user, as well as to manage user profiles, CRM communications, and personalized offers, in accordance with the consents provided.

1. Acceptance of the Terms

Use of the Website constitutes acceptance of these Terms of Use.

EAST GATE MALL reserves the right to temporarily or permanently suspend, as well as partially or fully modify, the Website or these Terms of Use at any time.

For this reason, we kindly ask you to review the Terms of Use upon each visit to our Website in order to stay informed of any changes or amendments made in the meantime.

2. User Registration and Profile Creation

2.1. Profile Creation

• In order to gain access to personalized offers, news, and CRM communications, you are required to create a user profile.
• During registration, you are obliged to provide accurate and truthful information.
• You are responsible for maintaining the security of your username (login) and password and must not share them with third parties.

2.2. Customized Marketing Consents

• When creating a profile, you will have the option to choose whether you wish to receive:
• Email offers and newsletters
• SMS notifications
• Push notifications via mobile applications
• Only users who have provided their consent (opt-in) will receive marketing communications.
• Granting marketing consent is not a condition for creating a user profile.
• Consent may be withdrawn at any time through profile settings or by contacting the Personal Data Protection Officer.

2.3. User Rights Related to the Profile

• Right of access, rectification, or erasure of personal data.
• Restriction of or objection to the processing of personal data, in accordance with the law.
• Right to data portability.
• Right to delete the user profile.

2.4. User Obligations

• To provide accurate and truthful information.
• Not to misuse the Website or its services.
• Not to impersonate another person.

3. CRM Communications and Personalized Offers

• The CRM platform is used to send personalized offers, news, and campaigns.
• The data are used exclusively for communications related to the services of EAST GATE MALL. The data are not shared with third parties for their own purposes without prior consent, except with contractual data processors (such as CRM platforms), who act solely on the instructions of EAST GATE MALL.
• The Website uses information from the CRM platform to improve services, conduct analytics, and optimize marketing activities.

4. Cookies and Similar Technologies

• The Website uses first-party cookies, set directly by EAST GATE MALL for the proper functioning of the Website, as well as third-party cookies, set by external services acting as contractual data processors, for analytics and marketing purposes, in accordance with applicable regulations.
• Users have the option to accept or reject cookies via the cookie banner on the Website or through their browser settings.
• For more information, please refer to the Cookie Policy.

5. Intellectual Property

• All materials on the Website (text, images, logos, graphics, code) are the property of EAST GATE MALL or are used with permission.
• Copying, distribution, or use of these materials for commercial purposes without prior written consent is strictly prohibited.

6. Limitation of Liability

• The Website and its services are provided “as available.” While EAST GATE MALL strives to ensure accurate and up-to-date information, it assumes no responsibility for any technical interruptions, deficiencies, or temporary unavailability.
• EAST GATE MALL shall not be liable for any direct or indirect damage arising from the use or inability to use the Website, including damage caused by viruses, other irregularities, or incomplete information. EAST GATE MALL is not responsible for damages caused by lack of suitability, timeliness, or accuracy of the Website or the information provided.
• EAST GATE MALL is not responsible for third-party websites to which links are provided.

7. Data Security

• EAST GATE MALL applies appropriate technical and organizational measures to protect personal data against unauthorized access, misuse, loss, or unauthorized disclosure.
• Users are obliged to use the Website in a secure, responsible, and lawful manner and must not engage in activities that could compromise the security of systems or data.

8. Contact and Dispute Resolution

• For questions or complaints, please contact:
• the Personal Data Protection Officer of EAST GATE MALL at the following email address: filip.kopanovski@seg.mk or
• via the contact form on the Website.
• If you are not satisfied with the response received, you may contact the Personal Data Protection Agency.

9. Requests for Exercising Personal Data Rights (Profile and Data Management)

• Form No. 1 – Request for access to personal data
• Form No. 2 – Request for correction of personal data
• Form No. 3 – Request for erasure of personal data
• Form No. 4 – Request for restriction of processing
• Form No. 5 – Request for data portability
• Form No. 6 – Request for withdrawal of marketing consent
• Form No. 7 – Objection to the processing of personal data